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X10 Warranty & Guarantee
Policy
All orders from X10 Wireless Technology Incorporated (X10 WTI) may be
returned within 30 days for a full refund. In order to return or
exchange (under the warranty guidelines described below) all or part of
your order, you must contact us for a Return Merchandise Authorization
number (RMA#). Call toll free (800) 675-3044 to obtain an RMA# from an
X10 representative.
All returned merchandise must be in the original
packaging including manuals, accessories, cables, etc. with the
authorization (RMA#) clearly printed on the outside of the package.
Return requests must be made within 30 days of the receipt date. All
free items must be returned together with purchased items in order to
receive a full refund. Any shipping and/or handling charges on the
original order cannot be refunded. At our discretion, we may levee a
restocking fee of 15% of the cost of items returned.
Any vouchers or gift certificates earned by a
returned order will be voided, and the voucher amount will be charged to
any order to which it was applied.
X10 WTI is not responsible for shipping costs or
damage on returned items. Units to be returned should be packed
carefully. Please be advised that packages sent by normal US Postal
Service cannot be tracked to ensure delivery. Since X10 WTI cannot
provide credit for a return without confirming its receipt, we recommend
that you use a delivery service that can be tracked and or insured.
X10 WIRELESS TECHNOLOGY INCORPORATED ONE YEAR LIMITED WARRANTY
X10 Wireless Technology Incorporated warrants X10 products to be free
from defective material and workmanship for a period of one (1) year
from the original date of purchase. X10 WTI agrees to repair or replace,
at its sole discretion, a defective X10 product if returned to X10 WTI
within the warranty period and accompanied by proof of purchase. This
warranty does not extend to any X10 WTI products which have been subject
to misuse, neglect, accident, incorrect wiring or to use in violation of
operating instructions furnished by us, nor extend to any units altered
or repaired for warranty defect by anyone other than X10 WTI. This
warranty does not cover any incidental or consequential damages and is
in lieu of all other warranties expressed or implied and no
representative or person is authorized to assume for us any other
liability in connection with the sale of our products. Some states do
not allow limitations on how long an implied warranty lasts, and/or the
exclusion or limitation of incidental or consequential damages so the
above limitations and exclusions may not apply to the original CUSTOMER.
This warranty gives you specific rights and you may also have other
rights, which vary, from state to state. If you have any questions
concerning this warranty call (800) 675-3044.
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